Chemdry
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Not clean
I have Stain Master carpet less than a year old. There was slight discoloration in the highly traveled areas on the carpet, which I wanted cleaned.
The areas of carpet that was cleaned should have been as clean as the areas that had never been walked on.
The discoloration was still there. Highly disappointed.
Washington, District Of Columbia
Didn't use
The technician, who must be a family member, came and looked at my carpets Even though I told the office that I have a dog that had an injury and had urine accidents, they didn't say an issue. The technician, however, told me my carpets will smell worse than before.
Needless to say, I didn't have him do the work. Who wants a service that leaves you worse off?
Unbelievable. I've had my carpets cleaned before and never had issues.
Naples, Florida
Would I use Chemdry again
Chemdry by Warren, Stay away from this company, he is rude and dishonest.
Robbinsville, New Jersey
Bait & Switch - Buyer beware with ChemDry!!!!
9.4.18 I had ChemDry to my house this morning in Skillman, NJ. They have come several times in the past and have the exact measurements of the 2 rooms where I needed to have the carpet cleaned.
I was quoted a price on the phone. She indicated this was their per room pricing. Since one of the rooms is large, she counted it as 2 rooms so quoted me a price for 3 rooms. I was fine with that even though the price was $240 ($80 per room) and did not include the protectant.
The technicial came and fiddled around on his calculator as my daughter and I moved all the furniture.
He quoted me a new price over $300 again telling me because the room was oversized. I told him they had the measurements of the rooms when they quoted me the pricing - how could there possibly be a different price? Then he got out his measuring tape and started to measure. I told him look, your company had the measurements, we discussed it on the phone and I received a quote based on those measurements.
How can you possibly have a different price? The rooms are the same size as they were the last several times you came out to clean them.
He didn't know but stood by his new improved pricing so I told him it was the $240 for the service we agreed on or he could leave. He left.
Be care of the bait and switch with ChemDry. This isn't the first time it has happened and as I do my research I see many others have had the same experience!
Preferred solution: Let the company propose a solution
Disappointed
Firstly the cleaner arrived one hour later than booked with no prior phone call to apologise. He was followed by a second cleaner who did not even introduce himself.
These two noisily shouted to one another over the sound of the machine, much of their conversation was complain about work and work related issues. They buzzed about upstairs, cleaned three bedrooms moved no furniture didn't clean the edges of the carpets, then the landing and stairs were cleaned all within half an hour! I felt that they rushed through because they were late and they used a wand not the rotating machine in the video.
To cap it all the odour, which I wanted gone (previous owner was a dog owner and a smoker) is still evident. Their bill is pretty hefty for what I feel is a poor job.
Deceitful Advertising
I called Cardinal Chem-Dry of Manassas Va to come clean my basement. The add on the internet said 3 room/13 stairs for $99.
I only needed 1 room cleaned so I figured they would just do the high traffic basement 2-3 times and my problem would be gone. Unfortunately for me, there was mold in the basement and needed a treatment. $450 later they treated the basement by spraying chemicals (saturating) the carpet and telling me not to clean them for two weeks. While $450 was a hard pill to swallow, it needed to be done so I agreed.
Now today the guys are scheduled to return to finish the job....As I look over the paperwork they left I noticed a price of $180 to clean 1 room. I called the office to ask why. The answer was just as deceitful as their advertising.
She proceeded to tell me that add was for 400sq ft only. Except it doesnt say that anywhere on their website....
Save your money , do not be fooled by the high tech name
The chemdry carpet cleaning process does not remove any dirt from the carpet. They use a large buffing mat on a wheel, they spray a very small amout of chemical and buff the carpet, which spreads the dirt around instead of removing it ( yes the buffing mat picks up some dirt but does not remove enough of it to leave the carpet clean).
When they could not clean my carpet, they told me that my carpet was too damaged to be cleaned. They still charged me the full price. I since had my carpet cleaned conventionally and it looks brand new now.
If your carpet is fairly clean and you have some money to waste, then hire these guys, your carpet will still look fairly clean when they are done. On the other hand, if your carpet needs a good cleaning, do not waste your money with these guys.
Preferred solution: Let the company propose a solution
Vancouver, Washington
Poor Job
On a scale of 1 - 5 I would rate the job done as a 3. I had to stand over them, point out spots missed three times.
When "finished" I asked about putting the furniture back that they put on the deck and the carpet protectors. The reply was "you want the furniture back?"
I have always had great service before but NOT from this crew! Very disappointed. I want my old crew back!
For the price, I don't think I should have to stand over them and tell them what to do.
A partial refund would be very nice if you want by business back and a recommendation to my friends.
Get better crews! One of the workers was a slob.
Preferred solution: Price reduction
Be careful before you have them out.
10 minutes after the technician left my carbon monoxide detector alarm went off. I knew to open the doors and windows.
This is never occurred as we just closed on our house December 2017. Had to had the fire department come out twice, as well as Atlanta gas company. They levels were reaching 30 ppm of carbon monoxide. The fumes from his truck entered in to my house through the garage because he has to drag his equipment upstairs and the door has to remain open and the garage.
I can’t imagine if I had not had a carbon monoxide detector what would’ve happened. I was alone while my husband was traveling. Very alarming.
I would never use them ever again. Be careful
The ChemDry truck driver almost killed me with his bad driving!
An 80 year old LA Chem Dry Truck driver stopped in the middle of the road during week day rush hour to read his map! " I was lost and it was early so it was not a problem",he said,unapologetically after my car was totaled and he merely had a dent in his fender.
He then drove away only to almost cause another accident when he illegally cut across a dirt median ,narrowly missing another car into a street going the other way (lost again apparently)! He was unconcerned that I was crying,shaking and almost lost my brand new job because of his need to stop to read his map without pulling over.
I am liable for the accident because I hit him going 20 mph in my little car but this guy will kill someone soon! Do you want to hire someone this dangerous to clean your carpet ?
Preferred solution: Evaluate you driver who may kill someone soon and make Chemdry look very very bad
Not impressed
Purchased a Living Social voucher for 2 rooms of carpet to be cleaned. Called for appointment and said I had Living Social.
Two appointments made and cancelled (1 due to scheduling conflict of owner and 1 due to him being ill) Third appointment was for 9:00Am, received a call close to 10 that he was on the way. When he arrived and I showed him the voucher he said he doesn't work with Living Social, I reminded him that I told him I had a LS voucher when I first called, he said yes but I thought you meant Groupon??? he made a call and left a message and basically said he'd do the job using the voucher as a discount but I'd have to pay another $70. I said no, he left.
I called Living Social and they are crediting my charge card. I felt that he clearly didn't want to do the job and I would never contact this company again
many businesses print coupons. that does not mean the carpet cleaner in your area was accepting them.
i tried using a coupon at a local convenience store numerous times. every time i hand them the coupon, the replied that they do not accept coupons.
funny ... because they sell the products that the coupon was meant to be used on.
Chemdry sucks
I just moved into a house my landlord hired Chem dry to clean. The carpet stank like moldy laundry.
Spots everywhere. I wish I could tell more people how they should NOT use chem dry to clean their carpets.
This site requires a hundred words per post so here it goes....chem dry sucks. {{REDACTED}}
Did the carpet stink BEFORE he had it cleaned? Also, if the house was vacant, hopefully your landlord left the a/c running.
Otherwise, the freshly cleaned carpet will take a while to dry. That can cause a funk.
Replying to
Left a dirty mess
Had Chemdry clean moms home to get ready for sale. They dumped the dirty water down her toilet and left a mess on the floor.
After the carpet dried we saw a dirty spot and footprint where the bucket was. They refused to come back and clean the dirty spot unless we pay anothet 100 dollars!!
Thats on top of the 280 we already paid. I will NEVER use them again!!
Response to Fraudulent Post "HollyAdams" Chem Dry
Please call the number as shown in Post for information about this false complaint defamation of character, slander, stalking,harrassement,of me from my deceased spouse's family... It's sad that they are focused on not the loss of their sister on Feb19.,2017..
We ran this business together and I have taken all of my certification as well as have signed letters and great reviews from Mr.Dan&Pauline Derby as well as winning the Code of Excellence Award,etc...I have never ruined anyone's floors nor have I ever refused anyone's request to come back from something not cleaned...the reason being there have been no such request towards me or my work.. . Call nearby chem drys they can confirm the quality work we have done because they send us their overflow customers... If this so called customer has an issue and any truth to it then why have the problem with not stating who you are and stand behind what you say...
I have not gotten any bad reviews nor complaints from customers in any of my accounts residential, commercial, automotive & rv in which the Dallas Cowboys buses are at... No notices or calls from Chem Dry or Anyone acting on behalf of Chem Dry...Nor any Notices or concerns from The BBB.... I regrettably have to take legal action for those that are involved with negative comments and lies and false information that absolutely has no backing or truth behind them.. I have same clients as Dan Derby Which can vouch for my quality of work and care for our customers and the money they spend as a blessing to our franchise...sad that a site as this one does not confirm or verify the truth...before posting things about a person before they see what motive or reason or truth behind such false and harmful and hurtful allegations.
Shame on You! As you see I have not listed anyone's particular name or the name or their Businesses and not I am trying to do harm back I Pray that The Family gets passed this anger and blame and lies and let all of our loss be what is focused upon and leave the business their sister and I worked so hard to build up.. I challenge them to list proof and name themselves instead of smearing and trying to ruin what their sister cared so much for... She would be shocked and so disappointed..
Know we thought so much more of you than this.. know I am so sorry for lossing your sister and friend and its a shock and devastating handling it is hard to deal with It makes it so much worse and heart wrenching for this kind of behavior to take away from her and her business and her memory.. She wouldn't have never thought you would have ever been capable of such acts and lies and unkind words that hurt so much and often can cause damage and some being irreparable long after your anger wears off.. I would like to know how and why it is possible that we lost her so young and so unexpectedly !
I ask God that everyday... Some things we will never know why... I know y'all are looking for answers And in your pain it's easier to place blame and have some kind of answer or explanation instead of none. I get that..
But doesn't make it right.. Please contact me lets talk about her or any unanswered questions you have since y'all really weren't involved with her or our day to day business or Our Personal lives.. I have lived there for many years and haven't not seen any of you there not once but her nephew. Yes I am excited y'all were doing more out as a family she was thrilled especially not knowing we had such limited amount of time left to be with her!!
I have tried reaching out to each and everyone of you without response.. Please contact me.
(As you very well know the van hasn't been current because of her having an out of state drivers license.. In which she was planning to rectify before she passed)
- Friendly and thorough
nevrr have I ever been convicted in any court of law or any other istitution local, county or state
Bel Aire, Kansas
Very happy with the services that Jonah from ChemDry gave to me
Jonah arrived at my home on time he tooknthe time and he cleaned my carpet in my home. I have try so many carpet cleaning company but i am so happy with the servics that i get from Jonah from ChemDry i will never use another company.
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Don't tell us, tell them. What have you done thus far to obtain satisfaction ?
There's no reason you should just let them skate away if you're dissatisfied with the outcome of the service. Forget about the loud talking, the lateness, etc ; focus on the poor job and pursue it, in writing and serve via Certified Mail return receipt requested.
Be brief in statement of the issue, be polite, state precisely the remedy you desire and that you will allow 7 working days for reply. Do it soon ; every day that passes is a day that you could have caused problems that weren't there before (not that you would...intentionally).